In terms of Joomla Extensions and WordPress Plugins, asanaplugins.com is positive that you will be completely satisfied with our extensions and you can assure that your order is backed by a 100% Money Back Guarantee if:
- Our extensions have problems and are not function properly and we can not fix it.
- Our support teams are unable to get it solved via the premium email support.
Certain standard restrictions will be applied to a refund request also.
- Refund is not applicable after 30 days since the date of your order purchase (GMT+7). Which means your order date counts as one day in the total 30 days.
- For Social related extensions, the refund is not applicable if social networks are going to deprecate their APIs that we used in the extensions.
- Refund is not applicable if our extensions have been customized or other third-party extensions have been installed. Because the extensions only provide you with a starting point, you will have to go a long way of customization yourself. During personal customization, our products can be changed completely and become different from our original extensions. Therefore, refund policy cannot be applied if there are problems due to your self-customization.
- Refund amount is equal to the order total fee minus the discount (if any).
- Refund is not applicable on custom works.
- The refund would be denied in abuse cases, with abnormally high numbers of downloads within the 30 days.
30-days Money Back Guarantee applied for only based on above Refund Policy, gives you time to make sure that all our extensions are free of bug and ready for your utilization.
To request a refund, kindly submit a ticket to our support.